We put integrity first in all we do.

Amid a staffing crisis, skyrocketing costs of care and a challenging payment environment, providers are looking to the revenue cycle for solutions. Many are offshoring business functions, while others are shelling out millions for new artificial intelligence tools that are not quite ready for prime-time. There is a better way.

Salud Revenue Partners helps ease the burden of revenue cycle so patients and providers can heal.

Your Revenue Cycle Goals

YOUR GOAL:

Reduce Revenue Leakage

Revenue leakage refers to the loss of potential revenue that a hospital or healthcare provider could have earned but did not due to inefficiencies, errors, or other issues in the revenue cycle management process. This can occur at various stages of the revenue cycle, such as patient registration, coding and billing, claims management and collections.

YOUR BARRIERS:

With rising expenses, staffing difficulties and a rapidly changing payer market, there's little time for evaluating the precision of revenue cycle processes and payments.

The Salud Advantage

Instead of focusing on reducing expenses, find a new source of revenue in a risk-free contingency model, with a seamless transition and low burden on your teams.

Zero Balance Review

YOUR GOAL:

Overcome Payer Barriers

Payer barriers refer to the obstacles or challenges that hospitals or healthcare providers may face in receiving payment from insurance companies or other payers for services rendered to patients. These barriers can arise due to continuously changing regulations and requirements related to coverage, prior authorization requirements, medical necessity criteria, bundled payment arrangements, reimbursement rates and administrative burdens.

YOUR BARRIERS:

Staffing shortages are preventing you from keeping up with payer-specific policies, identifying patterns in denials and implementing countermeasures to improve reimbursement rates.

The Salud Advantage

Salud builds positive relationships with payers across the U.S. while keeping our client's best interest at heart. Our dedicated Payer Collaboration Leader serves as a liaison between healthcare systems and insurance companies so lines of communication remain open and productive.

Salud Payer Relations Advantage

YOUR GOAL:

Optimize AR Recovery

Optimizing AR recovery is important for providers to ensure financial sustainability and to continue to provide high-quality care to patients. By improving collections processes, hospitals can reduce the risk of revenue leakage, increase efficiency and maximize revenue.

YOUR BARRIERS:

The revenue cycle is complex and constantly evolving. Healthcare systems may face challenges in keeping up with changing regulations, retaining expert staff, overcoming payer obstacles, and identifying and implementing the right technology solutions for their organization, as well as managing and maintaining these systems.

The Salud Advantage

Salud has the national knowledge and local focus to provide continual vigilance on behalf of its customers to ensure clean claims that get paid on time. We serve our partners with empowered teams of exceptionally trained staff, supported by next-generation intelligence and payer expertise, following streamlined, best-practices for billing and follow-up. We can provide anything and everything, including full-service outsourcing, extended business office, small balance reviews and consulting on internal processes.

Accounts Receivable

YOUR GOAL:

Ensure Compliance with Legal and Regulatory Requirements

Compliance plays a critical role in protecting revenue and maintaining patient trust and confidence in the healthcare system. In addition to facing financial penalties, providers found to be in violation of legal and regulatory requirements may experience reputational damage and loss of patient confidence, which can have long-lasting effects on the hospital's financial performance and ability to attract and retain patients.

YOUR BARRIERS:

Complexity and frequency of regulatory changes
Lack of resources
Staff turnover
Lack of training and education
Inconsistent policies and procedures
Inadequate monitoring and auditing

The Salud Advantage

Salud takes a proactive approach to compliance management, including ongoing staff training and education, consistent policies and procedures, regular monitoring and auditing and a commitment to allocating adequate resources to compliance management. By taking a comprehensive approach to compliance, Salud helps providers minimize the risk of non-compliance and protect themselves from legal and financial consequences.

Coding & Compliance

YOUR GOAL:

Enhance Patient Loyalty

The revenue cycle can have a significant impact on patient loyalty. Patients who have a positive financial experience with a provider are more likely to feel satisfied with their overall care and to return to that provider for future care. On the other hand, patients who have negative financial experiences, such as unexpected bills, billing errors, or long wait times for billing inquiries, may be less likely to return to that provider for future care and may even share their negative experience with others, which can harm the provider’s reputation.

YOUR BARRIERS:

As patients become responsible for a larger portion of their healthcare costs, collecting payment can become more challenging. Healthcare systems may need to develop strategies for collecting patient payments and managing bad debt. Patients have high expectations for the healthcare experience, including convenience, personalization and transparency. To effectively collect from patients, providers need to meet these expectations with modern and innovative technology coupled with empathetic collections staff, but both are difficult to source and develop.

The Salud Advantage

We help providers ensure that self-pay follow-up is done with tact and consistency, to meet their mission and enhance/preserve their reputation. PayVow, Salud’s proprietary software, uses social psychology to get people to commit to paying their medical bills, using a friendly, non-confrontational approach and an interactive voice response system.

PayVow Suite of Services

YOUR GOAL:

Gain Access to Next Generation Revenue Cycle Technology

Technology can play a key role in improving revenue cycle performance. Optimizing revenue cycle technology may involve implementing new systems and processes, integrating existing systems and improving staff proficiency with technology.

YOUR BARRIERS:

Revenue cycle technology can be complex, costly and constantly evolving. Healthcare systems may face challenges in identifying and implementing the right technology solutions for their organization, as well as managing and maintaining these systems.

The Salud Advantage

From its inception in 2011, Salud has used leading-edge technology to make our work more productive, meaningful and valuable to clients. We don’t sell technology, but use advanced, automated processes that have been made possible by our continuously evolving SaludSynapse workflow and analytics platform.

Our proprietary technology

YOUR GOAL:

Overcome Staffing Shortages

Healthcare systems are experiencing an unprecedented staffing shortage. Yet, it is vital that they have an adequate number of experienced revenue cycle staff to achieve financial health and improve the patient experience.

YOUR BARRIERS:

A shrinking talent pool of experienced RCM professionals, employee burnout and reduced operating revenue all contribute to the hurdles that healthcare systems face in recruiting and retaining an effective revenue cycle team.

The Salud Advantage

Our U.S.-based, multidisciplinary teams, each aligned around a common revenue cycle challenge, bring expertise and dedication to detail unmatched in the industry. Our unique culture, which includes continuous career development and a flat organizational hierarchy earned us Great Place To Work-Certification™ and helps us hire and retain the best staff.

Staffing Advantage

Our Services

ACCOUNTS
RECEIVABLE

ZERO
BALANCE
REVIEWS

CODING &
COMPLIANCE

SELF-PAY
SOLUTIONS

Salud’s revenue cycle experts help our clients manage complexity by anticipating and resolving issues as they arise.

After claims are closed, most hospitals and health systems – many with six figures' worth of claims annually – simply forget about them. They are missing a source of significant revenue.

Salud has the experience, knowledge and skill base to meet all coding needs. Our U.S.-based coders have worked with single-specialty and multi-specialty providers of all sizes.

We help providers ensure that self-pay follow-up is done with tact and consistency, to meet their mission and enhance/preserve their reputation.

Powered by automation and working in teams focused on specific issues, our highly trained staff get into the trenches with clients to identify and solve the root causes of today’s revenue cycle challenges.

Our culture is about transparency and ensuring our clients’ long-term viability. When we find solutions to avert future revenue losses, we share them with all of our clients, even if it means we work our way out of jobs.

We’ve been using automated processes for a decade to focus on the most productive work. Now we are looking to a future when true machine learning automates even more of the revenue cycle. As former healthcare finance executives, we understand the power of these tools, but we also know that they are not enough by themselves to help our clients hit their financial targets.

The bottom line: Salud gets the results that prove we are different.

SELECTED RESULTS:

104%

Collected

$15M

Recovered over

of net revenue

on zero balance accounts

78%

Reduced A/R by

56%

Reduced bad debt by

Success Stories

“The Salud team has been wonderful to work with, and results exceeded our expectations. When our organization was going through a system conversion and facing staff shortages, Salud provided excellent support and assistance with resolving and collecting unpaid claims. They were all very knowledgeable and have great ability to communicate any issues that arose. I highly recommend Salud Revenue Partners.”

RENA WILLEY, CRCE

Director of Revenue Cycle, Patient Access and Patient Accounts

Unity Point Health, Memorial Hospital - Carthage, IL